888-370-2261 info@itlogixs.ca 157 Edith Way NW, Calgary, AB, T3R 2B8
ITLogixs Consulting Inc.
Free Shipping on Orders Over $300 Secure Payments and Reliable Order Processing Business, Government and Institutional Solutions Free Shipping on Orders Over $300 Secure Payments and Reliable Order Processing Business, Government and Institutional Solutions
ITLogixs Consulting Inc.

Return Policy

Home/Return Policy

  • Return Window: Eligible products may be returned within 30 calendar days of delivery.

  • RMA Required: All returns require prior authorization and a valid Return Merchandise Authorization (RMA) number from ITLogixs.

  • Product Condition: Returned products must generally be unused, uninstalled, unregistered, undamaged, complete, and in resalable condition.

  • Original Packaging: Products should be returned with original packaging, manuals, accessories, licences, cables, and components.

  • Restocking Fee: A restocking fee of up to 20% may apply to non-defective or discretionary returns.

  • Return Shipping: Customers are generally responsible for return shipping costs unless the return results from an ITLogixs error or verified defective product.

  • Original Shipping Charges: Original shipping, freight, and special-handling charges are generally non-refundable.

  • Defective Products: Defective products may be repaired, replaced, credited, or handled through the applicable manufacturer warranty.

  • Shipping Damage: Visible shipping damage, shortages, or incorrect items should be reported within 5 business days of delivery, and all original packaging should be retained.

  • Software & Digital Products: Software, licence keys, subscriptions, cloud services, and digital products are generally non-returnable once issued, activated, registered, provisioned, downloaded, or electronically delivered.

  • Special-Order Products: Custom-configured, built-to-order, special-order, and non-stock products may be non-returnable.

  • Medical & Hygiene Products: Opened medical, sterile, hygienic, personal-protection, or patient-contact products may be non-returnable.

  • Final-Sale Items: Clearance, final-sale, hazardous, used, altered, damaged, incomplete, or manufacturer-restricted products may not be eligible for return.

  • Refunds: Approved refunds are normally issued to the original payment method after the returned product has been received and inspected.

  • Statutory Rights: Nothing in this policy limits any consumer or statutory rights that cannot legally be excluded under applicable Canadian law.

  • Return Requests: Contact sales@itlogixs.ca or 888-370-2261 to request an RMA or assistance with a return.