These Terms and Conditions govern the use of the ITLogixs Consulting Inc. website and all quotations, orders, purchase orders, products, software, services and transactions completed with ITLogixs Consulting Inc.

By accessing our website, requesting a quotation, submitting a purchase order or placing an order, you agree to these Terms and Conditions.

1. Company Information

ITLogixs Consulting Inc.
157 Edith Way NW
Calgary, Alberta T3R 2B8
Canada

Telephone: 888-370-2261
Email: sales@itlogixs.ca

2. B2B Customers

ITLogixs primarily supplies products and services to businesses, corporations, government organizations, educational institutions, healthcare organizations, nonprofits and other professional or institutional buyers across Canada.

Anyone placing an order on behalf of an organization represents that they are authorized to purchase and bind that organization.

3. Products and Services

ITLogixs may supply:

IT hardware, computers, servers, components and peripherals
Networking and communications equipment
Storage and data-centre products
Software, licences, subscriptions and cloud solutions
Office technology and related business products
Professional, consulting and technology services

Product specifications, images, descriptions and compatibility information are provided for reference and may be changed by manufacturers without notice.

4. Pricing and Currency

Unless otherwise stated, all prices are quoted in Canadian Dollars (CAD).

Prices generally exclude applicable GST, HST, PST, QST/RST, environmental fees, freight, shipping, installation and other applicable charges.

Prices and availability may change due to manufacturer pricing, distributor costs, exchange rates, supply conditions or other market factors.

The final applicable price is the price confirmed by ITLogixs when the order is accepted.

In the event of an obvious pricing, system or supplier-data error, ITLogixs may correct the price, request customer approval or cancel the affected item.

5. Quotations

Unless otherwise specified, quotations are valid for 30 calendar days.

A quotation does not guarantee inventory and does not constitute acceptance of an order.

Availability, pricing, freight and delivery schedules may be reconfirmed when the customer places the order.

Transaction-specific terms contained in an ITLogixs quotation, contract or Statement of Work will take precedence where applicable.

6. Purchase Orders

ITLogixs accepts Purchase Orders from approved customers.

Purchase Orders are subject to account verification, credit approval and acceptance by ITLogixs.

Terms printed or referenced on a customer's Purchase Order will not modify ITLogixs Terms and Conditions unless expressly accepted in writing by an authorized ITLogixs representative.

7. Order Acceptance

Submitting an online order or Purchase Order does not automatically constitute acceptance.

ITLogixs may verify:

Product availability
Pricing
Payment authorization
Billing and shipping information
Purchase-order authority
Tax-exemption documentation
End-user information
Export or compliance requirements

ITLogixs reserves the right to reject or cancel an order where permitted by applicable law.

8. Payment Terms

Accepted payment methods may include:

Credit card
Electronic Funds Transfer (EFT)
Wire transfer
Cheque
Approved credit terms
Other payment methods authorized by ITLogixs

Unless approved credit terms have been established, payment is due according to the applicable quotation, order confirmation or invoice.

For approved credit accounts, overdue balances may result in suspension of credit privileges and may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

9. Canadian Taxes

Applicable Canadian taxes are calculated according to applicable law and the customer's delivery location.

These may include:

GST
HST
PST
QST
RST
Environmental or recycling fees

Customers claiming tax-exempt status must provide valid documentation before the applicable transaction is processed.

10. Shipping and Delivery

In-stock orders are generally expected to be delivered within approximately 5 business days following order acceptance, payment clearance and verification.

Delivery times are estimates unless expressly guaranteed in writing.

Orders may ship from ITLogixs, manufacturers, authorized distributors, suppliers or fulfilment partners and may arrive in multiple shipments.

Additional charges may apply for oversized products, freight shipments, remote destinations, lift-gate services, appointment deliveries or other special handling requirements.

11. Free Shipping

Eligible orders exceeding $300 CAD before taxes may qualify for free standard ground shipping.

Free shipping may not apply to:

Remote or extended-service areas
Yukon, Northwest Territories or Nunavut
Oversized or overweight products
Palletized or freight-class shipments
Hazardous or specially handled products
Expedited delivery
Manufacturer-imposed freight charges
Special-order shipments

Any additional applicable freight charges will be communicated where required.

12. Shipping Damage and Shortages

Customers should inspect shipments promptly after delivery.

Visible damage, shortages or incorrect products should normally be reported within 5 business days of delivery.

Customers should retain the original product, packaging, labels and shipping materials while a claim is being investigated.

13. Returns and RMA

Eligible products may be requested for return within 30 calendar days after delivery, unless identified as non-returnable or subject to different manufacturer terms.

All returns require prior authorization and a valid Return Merchandise Authorization (RMA) number.

Returned products generally must be:

Unused
Uninstalled
Unregistered
Undamaged
Complete
In resalable condition
In original packaging
Complete with accessories, manuals and components

A restocking fee of up to 20% may apply to discretionary non-defective returns.

Original shipping and return shipping costs may be non-refundable unless the return results from an ITLogixs error or other circumstance for which ITLogixs is responsible.

14. Non-Returnable Products

Certain items may be final sale or non-returnable, including:

Activated or opened software
Digital licences
Cloud services
Subscriptions
Downloadable products
Registered or activated hardware
Custom-configured products
Built-to-order products
Special-order products
Clearance items
Opened consumables
Products restricted by manufacturer return policies

Mandatory statutory rights remain unaffected.

15. Refunds

Approved refunds are normally processed after returned products are received and inspected.

Refunds may be reduced by applicable restocking fees, missing-item charges, damage deductions or non-refundable shipping charges.

Refunds are generally issued to the original payment method.

16. Manufacturer Warranties

Products may be covered by warranties provided by their respective manufacturers.

Warranty coverage, duration, remedies and eligibility are determined by the applicable manufacturer.

ITLogixs may assist customers with warranty coordination but does not control manufacturer warranty decisions or processing timelines.

17. Software, Licences and Subscriptions

Software, licences, cloud services and subscriptions may be governed by additional manufacturer, publisher or licensor terms.

Digital products may become non-refundable once a licence key, entitlement, subscription, activation or electronic delivery has been issued.

Customers are responsible for complying with applicable End User Licence Agreements and subscription terms.

18. Government, Education and Institutional Orders

Government agencies, educational institutions, healthcare organizations and other institutional customers may purchase through approved quotations, Purchase Orders, contracts, tenders, Standing Offers or other procurement arrangements.

Customer procurement terms will modify these Terms only when expressly accepted in writing by ITLogixs.

19. Export and Compliance

Certain hardware, software and technical products may be subject to Canadian or international export-control, customs, sanctions or import requirements.

Customers agree not to export, transfer, resell or use products in violation of applicable laws.

ITLogixs may request end-user, destination or intended-use information where required for compliance purposes.

20. Website and Account Security

Customers are responsible for maintaining the confidentiality of their usernames, passwords and purchasing credentials.

Unauthorized access, fraud, malware, automated scraping, interference with website systems or other unlawful activities are prohibited.

21. Intellectual Property

The ITLogixs website, branding, text, layout and other proprietary content are owned by or licensed to ITLogixs Consulting Inc.

Manufacturer trademarks, product images and other third-party intellectual property remain the property of their respective owners.

22. Privacy

Personal information is handled in accordance with the ITLogixs Privacy Policy and applicable Canadian privacy requirements.

Customers should review the Privacy Policy before creating an account or submitting personal information.

23. Limitation of Liability

To the maximum extent permitted by applicable law, ITLogixs will not be liable for indirect, incidental, special, punitive or consequential damages, including loss of revenue, profit, data, business opportunity or anticipated savings.

Except where liability cannot legally be limited, ITLogixs' aggregate liability relating to a specific order, product or service will not exceed the amount paid to ITLogixs for the product or service giving rise to the claim.

24. Force Majeure

ITLogixs will not be responsible for delays or failure to perform resulting from circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, cyberattacks, labour disputes, transportation interruptions, manufacturer shortages, supply-chain disruptions, carrier delays or customs delays.

25. Order Cancellation

Customers may request cancellation before an order enters procurement, configuration, licensing, production or shipment.

Cancellation cannot be guaranteed after fulfilment has begun.

Special-order, configured, licensed or non-stock products may be subject to manufacturer charges, restocking fees or other non-refundable costs.

26. Governing Law

These Terms and Conditions and transactions with ITLogixs Consulting Inc. are governed by the laws of the Province of Alberta and applicable federal laws of Canada.

Subject to mandatory applicable law, disputes will be submitted to courts of competent jurisdiction in Alberta.

27. Statutory Rights

Nothing in these Terms excludes, limits or waives any statutory right or remedy that cannot legally be excluded or waived under applicable Canadian federal, provincial or territorial law.

Where mandatory legislation conflicts with these Terms, the mandatory legislation will prevail.

28. Changes to These Terms

ITLogixs Consulting Inc. may update these Terms and Conditions from time to time.

The latest version published on the website will apply to future website use and transactions.

29. Contact Us

For questions regarding orders, quotations, Purchase Orders, returns or these Terms and Conditions, contact: